You trust us with your personal information, so we strive to always be clear and honest about how and why we will use it.
Read more about what we collect, along with your choices and rights.
OUR COMMITMENT TO YOU
Our goal is to maintain your trust and confidence by handling your personal information with respect and putting you in control. It’s important that you know what personal information TIX FRENZY (which is owned and operated by Ticketmaster Australasia Pty Ltd and will be known in this Policy as “us”, “we”, or “our”). Please note that this website links to third party sites and this Policy does not apply to the privacy practices of those websites. Read the privacy policies of other websites carefully. We’ve done our best to make our explanations short and easy to understand. But, if you’d like further information, or have any questions, please contact us at [email protected] If we ever make any major changes to our privacy practices, we’ll let you know. If necessary, we’ll also ask for your permission.
PRIVACY NOTICE
Our Privacy Notice has been designed with you in mind. How the notice applies to you will depend on the way in which you interact with us. For example, if you:
- Register with us to receive alerts about upcoming offers, we will use the information to keep you up to date about other events that may be of interest to you and we may collect information on how you interact with such alerts.
- Browse our sites, we use cookies to tailor your experience and provide a seamless experience.
Your choices and rights for each scenario are explained in more detail below.
SUMMARY
Please scroll down to read the full policy.
What Information We Have & Where We Get It
We collect and store different types of information when you register in this site, contact us, and use our websites, apps and social media.
How We Use Your Information & Why
We collect and use your information for lots of reasons such as sharing news, for marketing and as otherwise required by law.
Who We Share Your Information With & Why
We may share your information with third parties associated with the service provided as well as other commercial partners.
Your Choices & Rights
Among other rights, you can choose whether to receive marketing from us. You also have the right to access the information we have about you.
Looking After Your Information
We’re always taking steps to make sure your information is protected and deleted securely when we no longer need it.
Contact Us
If you have any questions or feedback about how we handle your information, get in touch with us at [email protected].
WHAT INFORMATION WE HAVE AND WHERE WE GET IT
When we collect your personal information, we store it in our customer services platforms to manage any queries you have and our marketing system in order to be able to communicate with you, subject to your choices.
- When you register with us to receive alerts about upcoming offers. When you register with us to receive alerts about upcoming offers, we will collect information directly from you including your name, email, phone number and state/region.
- When using our websites and apps. When you use our websites or apps, we may use tracking tools like browser cookies and web beacons and technology like GPS and WiFi to passively collect data about you, such as the browser and device you're using, your IP address, your location, the site you came from, what you did and didn't use our site/app for, or the site you visit when you leave us. For more information on how we collect this information, see our Cookies Policy.
- When you receive emails from us. When we send you emails, we may collect information on how you respond to such emails, for example, the number of times the email is opened or the links in them are clicked.
- When you contact our fan experience and customer support teams. When you contact our Customer Services teams with a query or provide us with feedback, we record that interaction for evidentiary purposes and to provide support related to your query.
- When you use social media and online public forums. When you use a social media feature within our website or apps, post to social media platforms, or post on a public space or on one of our websites, the social media site may provide us with some information about you.
- Processing of children's data. In the few cases where we collect personal information from children, we always seek parental consent and will only collect such information for the purposes specified when collected.
- Geodemographic data. We might collect or use suppliers such as advertising and marketing partners who collate geodemographic data including information about events you like or products you buy which assists us in better personalising our services to you. If you’d prefer that we do not do this, see the ‘Your Rights & Choices’ section below.
HOW WE USE YOUR INFORMATION AND WHY
This section explains how we use your information and the legal grounds/purposes for which we use it.
For our legitimate business interests
- Market research & fan feedback. To conduct market research and analysis which helps improve and customise our products and services and to contact you with satisfaction surveys, or to participate in user research (such as focus groups). We include an unsubscribe option for this kind of contact should you no longer wish to receive them.
Where you’ve given your consent
- Marketing. To contact you with information or offers regarding upcoming events, products or services – this may be via email, push and web notifications, SMS, or social media platforms. You can change your marketing preferences at any time, see “Your choices and rights” section below.
- Location-based services. For example, our apps request location permission for functions like browsing events near you and, receiving push notifications about them.
- Advertising & cookies. To deliver tailored advertising and marketing communications on our websites and apps, see our “Cookies Policy” for more information.
- Commercial Partners. We sometimes work with Commercial Partners who we share data with. These are third party data controllers that we work with to provide additional value-add services, such as our travel packages, sponsors or exclusive presale deals. In some circumstances, where sharing is not necessary for us to perform the contract you have requested, we will request your permission.
WHO WE SHARE YOUR DATA WITH AND WHY
- Ticketmaster Companies. Within the Ticketmaster group and associated family of companies who provide services for us such as technical and product support.
- Third parties who perform services on our behalf. Our third-party service providers, some of which may be located outside of your jurisdiction. These include:
- Cloud hosting providers, who provide the IT infrastructure on which our global products and systems are built;
- Outsourced customer service teams, who support in responding to queries you may have;
- Information security providers, who help us keep our platforms safe and secure; and;
- Marketing providers, who power our data analytics, marketing communications and advertising.
- Commercial Partners. These are third parties we work with to provide additional value-add services. As the Commercial Partners we work with varies between services, we use just-in-time information to let you know when data will be shared with them and that it will be processed in accordance with their privacy notice.
- Disclosures under law. We may share information to respond to a court order or subpoena. We may also share information with a government agency or investigatory body as permitted or required by law. We may also share information when we are investigating potential fraud.
- Successors. We may share information with any successor to all or part of our business. For example, if part of our business is sold, customer data may be given as part of that transaction.
We may share your information for reasons not described in this policy. We will tell you before we do this.
YOUR CHOICES AND RIGHTS
Your rights and choices may differ depending on the country where you are accessing our services from. These have been split out below.
Your choices
Where you have given us your consent, you can withdraw it by doing the following:
- To stop receiving our marketing you can follow the unsubscribe instructions in any of the emails we send you or contact us and we will do it for you.
- To opt out of the use of cookies and tracking tools, please see our “Cookies Policy”. This can also be done my updating your preferences in the cookie management tool on any of our websites and apps.
- To opt out of location tracking and push notifications, you can change the settings on your device or keep your location off. To stop web push notifications, you will need to use your browser settings.
Where we have relied on a legitimate interest, you can object to it by doing the following:
- To object to being contacted as part of fan feedback, you can unsubscribe through the mechanisms in the messages to you or contact us and we will do it for you.
- To object to personalisation, you can change your preferences within your account. If this option is not available, you can contact us and we will do it for you.
Your rights
You have certain rights relating to the personal data that we process. Find below the list of rights and what they mean.
- The right to request that your information be deleted, otherwise known as erasure or restricted from further use.
- The right to request a copy of the information we hold about you, also known as right of access.
- The right to correct, amend or update information you have given us.
- The right to contest any automated decision we make about you. An automated decision is a decision taken without any human intervention which has legal consequences (e.g. credit checking). We don’t typically carry out automated decision making but, if we do, we will make it clear where such decisions are being made.
To exercise any of the above rights please contact us at [email protected] and please use the email you used to register on this site so we can locate your personal data. You may designate an authorised agent to submit requests on your behalf. For an authorised agent to be considered verified, you must provide the authorised agent with a signed, written affidavit to make such requests or a power of attorney. We may follow up with you to verify your identity before processing an agent’s request. If you don’t follow these instructions we may not be able to process your request.
Please note that whilst we will carefully assess every request we receive, your rights and the time period for actioning a right may differ according to your place of residence and we may not always have to comply. When this happens, we will explain why.
LOOKING AFTER YOUR INFORMATION
We have security measures in place to protect your information. The security measures we use will depend on the type of information collected. If you think that an unauthorised registration using your name and details has occurred, contact us. We are not responsible for third party websites and apps. If you click on a third-party link, you will be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. Our site may also serve third-party content that contains their own cookies or tracking technologies.
We only keep your information for as long as required to provide you with the services you request, for the purposes outlined in this policy and for any legal purposes for which we are obliged to keep the information. Our retention rules are dependent on whether the information is necessary to provide the product or service, what consents have been provided around the use of personal information and what statutory, contractual, or other legal obligations do we have to retain personal information. We will securely delete your information when it is no longer required for these purposes, in line with our company policies.
As a part of a global group of companies headquartered in the United States, we rely on shared services, some of which may be located outside of the country where you are resident. At the same time, when global acts are touring, to provide you with a seamless experience, your information may be transferred internationally.
When transferring information, there are strict rules in place to ensure your data is still protected to the highest standard. Where we do this, we will ensure that appropriate safeguards are put in place. Where your information is transferred outside of your local market, we use contractual measures and internal mechanisms requiring the recipient to comply with the privacy standards of the exporter, we will use one of the mechanisms listed below.
- Contractual Clauses, such as the Standard Contractual Clauses approved by the European Commission and other Regulatory Bodies where applicable.
- Binding Corporate Rules
- Binding Corporate Processor Rules
For more information, or to get a copy of the relevant documentation please contact us at [email protected].
CONTACT US
If you have any questions about the above, or our approach to privacy, our dedicated Privacy Office, including our Chief Privacy Officer, Hannah Foster, and our Group Data Protection Officer, Alex Bryant, is here to help: [email protected].
You can also write to us at:
Live Nation Entertainment, Inc.
9348 Civic Center Drive
Beverly Hills, CA 90210
Attention: Privacy Officer, Legal
There’s also the Office of the Australian Information Commissioner (OAIC), although we encourage you to try and let us help you first.
From time to time we may change our privacy practices. We will notify you of any material changes to this policy as may be required by law. We will also post an updated copy on our website. Please check our site periodically for updates.
